Jobs & Volunteer opportunities

 

Volunteer Roles

 

Title: Front of House Volunteer

Accountability: Visitor Attractions Manager, Customer Services Co-ordinator, Senior Curator and Archivist, Curator

Hours: This role will require a flexible time commitment including weekends, school holidays and some evenings. Ideally volunteers should be able to offer at least half a day per fortnight in order to make the experience fulfilling and worthwhile

Location: Galleries of Justice Museum, Shire Hall, High Pavement, The Lace Market, Nottingham. NG1 1HN

Purpose of role: Visitor Attraction team is growing to ensure the best possible welcome and engagement is delivered to all audiences.  We are creating a new Front of House Volunteer team who will provide a fantastic welcome, excellent customer service and engage with audiences of all ages and backgrounds in our amazing new redeveloped museum.

Front of House Volunteers will work in a range of positions in the museum: in the galleries managing entrances, monitoring and engaging with exhibition visitors; supporting the Customer Service Co-ordinators; and facilitating engagement activity in the galleries.

Helpful skills/experience: Good interpersonal and communication skills and the ability to provide a friendly welcome.  Confidence and ability to deal with basic enquiries, and an understanding of when to pass more complex enquiries to staff.  An enthusiasm for the Trust and its aims.  Vigilance and an understanding of the need to keep visitors and exhibits safe.  A co-operative approach to working with other volunteers and staff as part of a team Willingness and ability to attend training and meetings.  A commitment to working with all sections of the community and to providing additional support to those visitors who may need it

Training offered: Induction session, information provided on the history of the building, and on the themes of the museum’s galleries and exhibitions, orientation of the museum, health and safety, visitor routes, and basic security measures

Role and responsibilities:

  • Proactively welcome visitors to the museum in a friendly and open way at all times.
  • Be well informed of all facilities, events and exhibitions taking place in at the Museum and to actively promote these to enhance the enjoyment of visitors. Hand out guidance materials and explain our facilities
  • Assist visitors in using the interactive facilities around the museum and answer general enquiries about the building, exhibitions, activities and local history
  • Provide excellent levels of service to all visitors and museum guests at the ticket desk, in galleries, foyer spaces, events and activity spaces and any publicly accessible parts of the museum.
  • Undertake accurate ticket checking at exhibition entrances.

What will I learn?

  • Being part of an exciting new heritage development
  • Volunteering as part of the visitor team
  • Developing new skills and knowledge and/or building on existing experience in heritage, tourism and commerciality
  • Meeting and engaging with a variety of people.

For more information, contact Alison Mitchelson, Curator:

[email protected]


Title: Family Learning Volunteer

Accountability: Works with Community Participation Officer, accountable to Senior Curator and Archivist

Hours:.Flexible, but must be available during Nottinghamshire school holidays and prepared to give at least one full day’s commitment per week in these holidays

Location: Galleries of Justice Museum, Shire Hall, High Pavement, The Lace Market, Nottingham. NG1 1HN

Purpose of role: To assist in the delivery of activities for families who visit the Galleries of Justice Museum.

The Galleries of Justice Museum, located in Nottingham’s old Shire Hall and County Gaol, is widely recognised as a fun, educational day out for families who come to find out more about the history of crime and punishment and the justice system.

Beginning in 2016, the Heritage Lottery Fund financed redevelopment of the museum will see exciting changes to the visitor experience. Included in this project is the introduction of new activities and resources to help families have fun together and learn together when they visit the museum, many of which will be free of charge.

The Galleries of Justice Museum is looking for volunteers to assist in the delivery of these activities. You will work with visitors to the museum, with guidance of the Community Participation Officer, to engage families with the new activities and ensure they have a fun and educational experience. This could include facilitating a short fun trial workshop in the courtroom, or encouraging and helping families to take part in arts and crafts activities.

If you are interested, you might also like to be involved in the ongoing development of family learning activities behind the scenes – this is the chance for creative input, helping the museum respond to feedback and ensuring our programme stays fresh and engaging.

Helpful skills/experience: There are no essential skills or experience for this role. However, it would be helpful to have the following:

  • Ability to work in a team and on your own initiative
  • A pleasant and friendly manner and enthusiasm for the role
  • Experience working with children, young people or families
  • Experience working directly with the public: good interpersonal skills and a confident, engaging manner
  • Interest in museums and heritage sites
  • A creative approach
  • An interest in history or the justice system
  • Interest in arts and crafts

Training offered: Training will be offered appropriate to the role, where necessary. All volunteers receive the Galleries of Justice Museum induction, including a health and safety briefing. Volunteers will be notified of further training opportunities, including with external organisations, as and when they are relevant to the volunteer role.

Role and responsibilities:

  1. Assist the work of the Community Participation Officer to deliver creative, fun family learning activities which meet the museum’s learning outcomes. This will be a customer-facing role interacting directly with family visitors
  2. Give feedback about family learning activities from your observations
  3. Be prepared to familiarise yourself with the history of the site, and crime and punishment, as well as the present day justice system, insomuch as this feeds into delivery of family learning activities
  4. Be aware of other work at the museum which might connect with family learning activities, such as themed tours or new exhibitions
  5. Treat the museum site and collections with care and respect
  6. Report any concern to the Community Participation Officer or other appropriate staff member
  7. Undertake a Child Protection induction and be aware of safeguarding issues when working with families
  8. Take part in any other relevant training
  9. Adhere to the Volunteer Agreement and Volunteer Policy as well as the letter and spirit of the Galleries of Justice Museum staff handbook
  10. Take part in any evaluation activities necessary as part of the Heritage Lottery Fund funded project which could include gathering feedback from families about the activities you are delivering
  11. Give a sustainable level of commitment.

Benefits of Volunteering at the Galleries of Justice Museum

  • See ‘behind the scenes’ of one of Nottingham’s most important heritage sites and best-loved visitor attractions
  • Gain experience in a working environment and gain valuable work-related skills, particularly relevant to the heritage, education and tourism sectors
  • Be part of a significant Heritage Lottery Fund project
  • Gain practical, hands on experience
  • Be part of an award winning team
  • Meet new people and have fun
  • Be reimbursed for travel expenses

For more information, contact Rebecca Buck, Community Participation Officer:

[email protected]


Youth Advisory Panel Member – learn more

 

Disability Advisory Panel Member – learn more

Application Form

Corporate Hospitality volunteers wanted!

Want to see what goes on behind the scenes at the Galleries of Justice Museum? Well now you can! We welcome corporate volunteers from all sectors to join our team for the day.  Whether you are interested in trying out as a costumed interpreter or helping to organise or run an event,  we can find something for you. It is a great opportunity to do something different and build new skills that you can take back to the office with you.

If you are interested or want to find out more please contact [email protected]

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