FAQ’s

 

What time are you open?

We are open 7 days a week.  Our doors open at 9:00am and close at 5:00pm, when you can access our cafe and free exhibitions.  Our tours run from 10:30am – 4:00pm every day.  (Tour times and opening hours will vary throughout November, December and January.  Please call to check availability)

How much is it?

Adults £9.95, children & concessions £7.95, family of 4 £29.95 (2 adults & 2 children OR 1 adult & 3 children).

Joint tickets with our sister attraction, the City of Caves are available and include a discount: Adults £15.00, children & concessions £11.75, family of 4 £45.95 (2 adults & 2 children OR 1 adult & 3 children).  Joint tickets are valid for 1 year.

Is there anything I can see for free?

Yes.  We have a fascinating range of unique exhibitions which are open to the public free of charge, all day every day.  There is no need to book – simply turn up on the day.

Do I need to book?

You can turn up on the day. However, we strongly recommended you book in advance to secure your desired tour time. Tours can get booked up very quickly during busy periods, so it is always recommended that you pre book.

How long do the tours last?

Our actor led tours usually last around 1 and a half hours.  The first 45 minutes of the tour are actor led and the last part of the tour you are able to wander through and browse at your leisure.  Our ‘Prisoner Tale Tour’ is an actor led tour and will last roughly 1 hour.  Our audio tours can take as long as you wish.  You will explore at your own pace and you are able to pause the audio guide at any time.

Can you go around by yourself or do you have to do a tour?

Our audio tours and actor led tours are the only way to explore our museum and get the most out of your visit.  There is so much to see over 5 floors of heritage, unfortunately, there is not the option to go around by yourself.  If you think you would like to take as much time as possible and wander through at your own pace, we strongly recommended you do the audio tour. Audio tours are normally available on Mondays and Tuesdays but please call to check availability in advance.

Is there parking?

Unfortunately, we do not have parking on site. However we can offer discounted all day parking at Stoney Street Car Park, just a 5 minute walk away.  Simply park as normal, then show your parking ticket at our reception desk, we will then give you a discounted parking ticket to use on exit.  The full address for this car park is: Stoney Street Car Park, Stoney Street, Nottingham, NG1 1LS (Discounted all day parking £6.50)

Do you have a gift shop and café?

Yes. Both our gift shop and café are situated on the first floor. Our gift shop sells a range of exciting gifts for all ages.  The café offers food and beverages, with comfy sofas and seating areas to relax before or after your tour. The café is open to the general public all day every day.

Do you offer tours in foreign languages?

All of our actor led tours are delivered in the English language.  Foreign guidebooks are available to purchase for £1 to enhance the visit for our overseas visitors. These are available in Italian, French and German.

Do you have access for wheelchair users?

Yes. Access is available for wheelchair users.  We strongly advise you book in advance and inform us if you are bringing a wheelchair with you.  We can then arrange for an exclusive tour.  Please click here to read our access policy. Please contact us on 0115 952 0555 for more information.

Is it scary?

Our tours are not scary.  Some parts of the prison areas are dimly lit in places, but there is still enough light to see where you are going. Our actors are fully trained to ensure they deliver the correct experience for their target audience.  If you are bringing young children on the actor led tours, this is subject to parental consent.

Is there a minimum age group?

No.  We offer daytime tours, exhibitions and free kids activities which are suitable for all ages.  However, some very young children may find it scary due to the nature of the building.

What should we wear?

We strongly advise that you wear comfortable flat shoes, as there are low ceilings and uneven floors in some parts of the tour.  During the winter season, we also recommend that you wrap up warm as some parts of the tour will be outside.

What is your address?

Galleries of Justice Museum, High Pavement, The Lace Market, Nottingham, NG1 1HN.

Local landmarks include Nottingham Contemporary, La Tasca and St Mary’s Church.

Please click here to download our FAQ section as a PDF

 

If you have any further questions, please feel free to contact us on:

0115 9520555 or email [email protected]

 

 

Arts Council England
Just Giving
Just Giving
Kids in Museums
Better Business Regulation

Sponsors